FAQS
Frequently Asked Questions
Shipping & Delivery
1. How long will it take to receive my order?
Standard shipping typically takes 7 to 15 business days depending on your location. Please note that order processing takes 1 to 3 business days before shipment.
2. Do you ship worldwide?
Yes, we offer international shipping to most destinations worldwide. Shipping options and estimated delivery times will be displayed at checkout.
3. How can I track my package?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package in real-time.
4. My tracking number isn't working. What should I do?
Tracking information can take 24 to 48 hours to update in the carrier's system after shipment. If your tracking number still shows no information after a few days, please contact us at ooomaytotebag@gmail.com.
Returns & Refunds
5. What is your return policy?
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.
6. How do I initiate a return?
To start a return, please contact our support team at ooomaytotebag@gmail.com with your order number and the reason for the return. We will provide you with instructions on where and how to send your package.
7. When will I get my refund?
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.
Payment & Security
8. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and other secure payment methods available at checkout.
9. Is my payment information secure?
Absolutely. Our store is built on Shopify, utilizing industry-standard SSL encryption and PCI-DSS compliance to ensure that all your personal and payment data is 100% secure.
Orders & Cancellations
10. Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately at ooomaytotebag@gmail.com. Once an order has entered the processing phase or has been shipped, we cannot make modifications or cancellations.